Terms and Conditions These Terms and Conditions of use of the online store https://profiest.com/ are applicable to orders for the purchase of products/services offered by the company Profiest Distribution SRL through the website.
Sale of stationery products through the website and physical store for customers located on the territory of the Republic of Moldova.
For the proper use of the website, we recommend that you carefully familiarize yourself with the Terms and Conditions presented.
We reserve the right to make changes to these provisions without prior notice.
1. GENERAL PROVISIONS
This website is owned by Profiest Distribution SRL. When registering an order in the online store, the Buyer accepts the Terms and Conditions of sale of goods/products and/or provision of services that are based on the legislation of the Republic of Moldova (hereinafter – Terms and Conditions) presented below. The use of the website implies the acceptance of the Terms and Conditions proposed by Profiest Distribution SRL, in accordance with Law no. 284/2004 on Electronic Commerce. The relations between the client and the seller are established on the basis of Law no. 105/2003 on the Protection of Consumer Rights, and other normative acts adopted in accordance with it.
The Seller reserves the right to modify these Terms and Conditions, and the Buyer is obliged to monitor the modifications.
2. PROTECTION OF PERSONAL DATA By using the website https://profiest.com/, you automatically agree to the collection and processing of personal data, which are necessary for the processing/confirmation/execution of orders. Personal data is processed only for legitimate purposes, such as providing the products you order, promotions, google analytics, cookies and notifications\newsletter.
All information containing personal data is stored and used only for the period necessary to achieve the purposes for which it was collected and in accordance with the provisions established by Law no. 133/2011 on the protection of personal data.
We use commercial security measures to prevent unauthorized access, maintain data accuracy and ensure the correct use of information on the site. Data transmission over the Internet or via wireless networks cannot be fully protected.
Therefore, like other companies, we cannot guarantee the security of the information provided to the Buyer, so he will do so at his own risk.
3. REGISTRATION AND PAYMENT OF THE ORDER
Payment of orders is possible with a payment card - upon receipt of the order you will receive a tax receipt confirming the payment. Online payment is made under maximum security conditions using the payment card as a payment instrument, which allows online transactions. After payment, you will receive a payment confirmation to your email address.
The payment processor uses a secure system, based on the latest version of the 3D-Secure security standard, which means a new global approach to authenticating buyers in secure online transactions. This security measure involves redirecting the user at the time of payment to a secure page of the Maib bank where authentication of each cardholder is done by assigning a one-time code for each online transaction.
Refund of funds is made only to the payment card that was used for the purchase. To make a payment, you will need to enter your bank card details.
The transfer of this information is carried out in accordance with all necessary security measures.
The information is transmitted in encrypted form and is stored only on a specialized server of the payment system.
The following data will be required for payment:
- Card number (16 digits)
- Expiration date (month and year)
- CVC or CVV code (3 digits)
- Last name and first name on the payment card
If the card currency differs from the transaction currency (MDL), then the conditions of the issuing bank will apply when converting the amount withheld from the card account.
4. DELIVERY OF PRODUCTS / GOODS / SERVICES
After registering the order, the buyer is provided with information on the expected date of sending the order by couriers / delivery service.
Delivery within the Chisinau municipality is carried out within 24 hours from the confirmation of the order by our operators. Delivery is carried out from 12:00 to 16:00 and is free of charge for orders of at least 5000 MDL, for orders with a lower value, a delivery fee of 50 MDL is paid (which will be included in the total amount of the transaction / order).
Delivery on the territory of the Republic of Moldova is carried out within 24 hours from the confirmation of the order by our operators. Delivery is carried out from 12:00 to 16:00 and is free of charge for orders of at least 5000 MDL, for orders with a lower value, a delivery fee of 80 MDL is paid (which will be included in the total amount of the transaction/order).
On Saturdays, Sundays or national holidays, deliveries are not made. The delivery term may be extended in certain isolated situations (for example: unfavorable weather conditions, periods of public holidays, unforeseen technical problems, etc.). We will notify you in advance if we encounter one of the isolated situations. You can choose any address for delivery - home, office or any other address, without additional payments. We accept only one delivery address for each order.
If you need to deliver the order to different addresses, please register different orders for each address.
Upon receipt of the products, please check the integrity of the packaging, the presence of the fiscal receipt in the presence of the courier.
Any subsequent claims regarding these aspects will not be accepted.
5. RIGHT TO RETURN
According to the concept of Law No. 105-XV of March 13, 2013 on Consumer Protection, the Buyer has the right to return the purchased product/goods for certain reasons within 14 days from the day of payment.
The funds are returned to the card from which the purchase was made. Items subject to processing cannot be exchanged or returned, in accordance with Annex No. 2 to the Government Resolution No. 1465 of 08.12.2003 (MO248-253/19.12.2003), as amended by the Government Resolution No. 1188 of 02.11.2007 (MO175/09.11.2007).
Company contacts in case of return: +373 62 003311
Return request processing time: 3 days
Return conditions: Physical
6. PRIVACY POLICY
In accordance with the provisions of Law No. 133/2011 on the protection of personal data, the service provider processes personal data.
Personal data is processed in good faith and is done on the basis of and in accordance with the legal provisions. The processing of personal data is carried out by mixed means (automatic and manual), in compliance with legal requirements and under conditions that ensure security, confidentiality and respect for the rights of the data subjects.
The provider collects and processes only the personal data provided by consumers when placing an order: name, surname, telephone number, address, postal address. Personal data is used exclusively for the purpose of administering the site, to allow access to special information, to deliver orders or to contact the consumer in order to execute the delivery. By this information, users and consumers are informed that their personal data (name, surname, telephone number, address, postal address) will be processed and used. The service provider processes the personal data of users and consumers that are provided by browsing, using and registering on the website https://profiest.com/ Any information provided by users and consumers of the website https://profiest.com/ will be considered and will represent the express consent for the personal data to be used by the Provider. The Provider will not disclose any of the data held to a third party without the consent of the data subjects and will not sell, exchange, disclose this data to other persons, with the exceptions provided for by the legislation in force (at the request of public state institutions, law enforcement agencies, courts of law, also authorized to process personal data). Personal data may also be processed and used by the Provider for statistical purposes and subsequent promotion.
- The Service Provider meets the requirements for personal data security and ensures the protection of consumer data and protects them from being lost, destroyed, distorted/falsified or disclosed to third parties.
- The Service Provider's employees are obliged to respect the confidentiality of consumers' personal data.
- The processing of personal data will be carried out by the Provider's authorized person.
- The Provider uses security methods and technologies in accordance with the legal provisions in force.
- The Provider does not collect information related to transactions, such as card number, expiration date, country of origin.
- For more details and information, any interested person can contact us by email at office@profiest.com or by phone at +373 62003311
7.CONTACT DETAILS
Legal name of the company: Profiest Distribution SRL
- IDNO: 1019600046005 ▪ Legal address: str. M. Dosoftei 115A
- Physical address: str. M. Dosoftei 115A
- Contact phone: +373 62 003355
- Contact email: info@profiest.com